Privacy Policy

TextNation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise messaging platform and services.

By using TextNation's services, you agree to the collection and use of information in accordance with this policy.

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Company name and business information
• Billing and payment information
• API credentials and integration data
• Communication preferences

Usage Data

We automatically collect certain information when you use our services:

• Device information (IP address, browser type, operating system)
• Usage patterns and service interaction data
• Message delivery statistics and analytics
• Log files and error reports

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our messaging services
• Account Management: To create and manage your account
• Communications: To send you service updates, technical notices, and support messages
• Analytics: To analyze usage patterns and improve service performance
• Security: To detect, prevent, and address technical issues and fraud
• Compliance: To comply with legal obligations and regulatory requirements

We implement industry-standard security measures to protect your data:

• End-to-end encryption for message transmission
• Secure data centers with 24/7 monitoring
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With third-party vendors who assist in service delivery (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Your Consent: When you explicitly consent to sharing your information

You have the following rights regarding your personal data:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@textnation.in

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Message data is typically retained for:

• Transactional messages: 90 days
• Account information: Duration of active account + 2 years
• Billing records: 7 years (as required by law)

We use cookies and similar tracking technologies to improve your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings

You can control cookies through your browser settings.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.