Journey Builder
Automate multi-step conversations across SMS, WhatsApp, RCS and Voice. Each customer gets the right next message based on what they did with the last one.
One journey, four channels
Send a WhatsApp offer. Customers who tap the button get their order link by SMS. Those who do not respond get a voice call with a press-1 option. Everyone stops the moment they reach the goal.
- Waiting to start…
Journey Builder Features
Everything you need to automate follow-ups across channels.
Every Channel, One Flow
Combine SMS, WhatsApp, RCS and Voice steps in a single journey on a drag-and-drop canvas.
Branch on What People Do
Take a different path when a message is delivered or read, a customer replies or taps a button on WhatsApp or RCS, clicks a link, or answers a call and presses a key.
Waits & Splits
Pause between steps, give people time to respond, and split your audience into separate paths.
Goals
Set the outcome you want, such as a reply, a tap, a click or a key press. People who reach it leave the journey automatically.
Ready-Made Templates
Start from proven journeys for reaching, confirming and converting customers, then adapt them to your brand.
Journey Performance
See how many people reach each step and the goal, launch by launch.
How Journeys Work
From idea to running journey in four steps.
Design
Drag in message, wait and check steps, or start from a template.
Set a Goal
Choose the reply, tap, click or key press that counts as success.
Launch
Add people from a group, a file or a past campaign, now or on a schedule.
Measure
Watch people move through each step and see who reached the goal.
Why Use Journeys?
Less manual work, better results from every send.
Follow Up Automatically
No more exporting lists and building a second campaign by hand. The journey sends the right next message for each person.
Reach People on the Channel That Works
If someone does not respond on one channel, move them to another, all inside the same journey.
Turn Campaigns into Conversations
Start a follow-up journey straight from a past campaign, aimed at people who did not open, did not read or failed delivery.
No Separate Journey Fee
Journeys use your normal channel credits. You pay for the messages and calls sent, nothing more.
Respects Opt-Outs
Every step checks your opt-out list, the same way campaigns do.
Journeys in Practice
A few of the flows customers build.
E-Commerce
WhatsApp offer with a Shop now button; if it is not tapped in a day, send an SMS with the link, then stop as soon as the link is clicked.
Banking & Fintech
Payment reminder on WhatsApp, a voice call for those who do not read it, and a press-1 option to confirm a callback.
Education
Admission follow-ups that move from RCS to SMS for students who have not clicked the application link.
Healthcare
Appointment confirmation with Confirm and Reschedule buttons, and a reminder call for anyone who does not reply.
Real Estate
Project launch on WhatsApp, a site-visit invite for those who tap Interested, and a voice call for the rest.
Logistics
Delivery-slot confirmation by RCS with a WhatsApp fallback, ending when the customer picks a slot.
Ready to Build Your First Journey?
Journey Builder is enabled for your account by our team. Book a demo and we'll set up your first journey with you.